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  1. Jira Service Management Cloud
  2. JSDCLOUD-12765

Canned Responses - Resolution/Transition Screen

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      Problem Description :

      There is no way to add Canned Responses in workflow transition screen's comments.

      Suggested Solution :

      Provide an option to add Canned Responses in transition screens like we have in Jira server.

      Why This Is Important :

      It will be helpful for agents to choose from automated canned responses based on requirements and can efficiently respond to customers and autofill Jira Service Desk ticket data fields.

      Workaround :

      There is no workaround available as of now. We will mention it here when it will available.

          Form Name

            [JSDCLOUD-12765] Canned Responses - Resolution/Transition Screen

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              6cf75f652d57 Joseph
              f4c8d44d92af Barkha Bansal
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                Created:
                Updated: