Details
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Suggestion
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Resolution: Unresolved
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2,103
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Description
Problem Description :
There is no way to add Canned Responses in workflow transition screen's comments.
Suggested Solution :
Provide an option to add Canned Responses in transition screens like we have in Jira server.
Why This Is Important :
It will be helpful for agents to choose from automated canned responses based on requirements and can efficiently respond to customers and autofill Jira Service Desk ticket data fields.
Workaround :
There is no workaround available as of now. We will mention it here when it will available.
Attachments
Issue Links
- is resolved by
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JRACLOUD-78919 Upgrade the issue transition screens to the new experience
- In Progress
- mentioned in
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