Problem Description :

There is no way to add Canned Responses in workflow transition screen's comments.

Suggested Solution :

Provide an option to add Canned Responses in transition screens like we have in Jira server.

Why This Is Important :

It will be helpful for agents to choose from automated canned responses based on requirements and can efficiently respond to customers and autofill Jira Service Desk ticket data fields.

Workaround :

There is no workaround available as of now. We will mention it here when it will available.