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  1. Jira Service Management Cloud
  2. JSDCLOUD-11999

Add the attachments to the comment during the transition screen (New attachments)

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    • Suggestion
    • Resolution: Fixed
    • Attachments
    • None
    • 1

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    Description

      Update on December 21, 2023

      Hi everyone,

      The inability to add new attachments when transitioning an issue has been resolved. Please note that for you to be able to upload attachments in the editor, the Attachment field needs to be first configured on the screen.

      Please note that the inability to reference existing attachments is tracked separately on JRACLOUD-82488.

      Thanks as always for your patience.

      Arbaaz Gowher
      Product Manager, Jira Cloud

      We could observe that when using attachments in JIRA Service Management, it is possible to share it with a customer into the comments on the issue or just adding a file on it.

      But, when using a transition screen, adding an attachment is not possible. We can only post our comments.

      It would be nice if we could improve it to use similar form as that of comments screen wherein we can add an attachment while responding to customer.

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        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-74152 Unable to add new attachments on transition screens

          • Medium - Medium priority issues
          • Closed
          relates to

          Suggestion - JRACLOUD-62074 Add ability to add attachments during transition to make it more intuitive

          • Closed

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            People

              7645729f7e9f Arbaaz Gowher
              ssamal@atlassian.com Shakti
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                Updated:
                Resolved: