Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-74152

Cannot embed attachments on customer response via transition

    XMLWordPrintable

Details

    Description

      Issue Summary

      On the new Jira issue view, attachments cannot be embedded on public comments via transition screens.

      Steps to Reproduce

      1. Set a resolve transition screen
      2. Configure the screen to allow attachments
      3. Use the transition and try to embed an attachment to the customer response.

      Expected Results

      As with the old view, existing and new attachments can be embedded on the customer response using the attachment icon.

      Actual Results

      In the new view, there is no way to embed attachments on the public comments via transition screens. The icon never appears even if there are existing attachments on the issue or new files are attached.

      Workaround

      Use the old issue view or manually embed the attachment using the syntax

      Attachments

        1. attachment workaround.png
          attachment workaround.png
          27 kB
        2. new view.png
          new view.png
          109 kB
        3. Old view.png
          Old view.png
          123 kB

        Issue Links

          Activity

            People

              Unassigned Unassigned
              rmacalinao Ramon Macalinao
              Votes:
              46 Vote for this issue
              Watchers:
              43 Start watching this issue

              Dates

                Created:
                Updated: