Insight Objects Custom Fields with translated names misbehave with JQL search

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    • 3
    • Severity 3 - Minor
    • 1

      Issue Summary

      Insight Objects Custom Fields with translated names misbehave with JQL basic search

      Steps to Reproduce

      1. Create an Insight Objects custom field and add a translation to it
      2. Switch your profile language to the same language as the translation
      3. Perform a basic search with that field

      Expected Results

      The search will be completed and results are shown

      Actual Results

      An error is thrown "Error CMDB field config not found"

      Investigation notes:

      • In JQL search, searching for the "cf[id]" works:
      • Basic Search will display the translated name, while the URL will display the original name:
      • JQL search for the original name and the translated name will fail (with the latter throwing a "field not found" error)

      Workaround

      Use JQL search with the "cf[customfield_id]" syntax which relies only on the field id and not on its name (translated or not)

        1. image-2022-05-31-13-44-18-783.png
          19 kB
          Augusto Pasqualotto
        2. image-2022-05-31-13-44-29-210.png
          16 kB
          Augusto Pasqualotto
        3. image-2022-05-31-13-44-41-071.png
          43 kB
          Augusto Pasqualotto
        4. image-2022-05-31-13-44-48-340.png
          19 kB
          Augusto Pasqualotto
        5. image-2022-05-31-13-44-54-831.png
          21 kB
          Augusto Pasqualotto

            Assignee:
            Justin King
            Reporter:
            Augusto Pasqualotto (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: