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  1. Jira Service Management Cloud
  2. JSDCLOUD-11385

Insight Objects Custom Fields with translated names misbehave with JQL search

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    Description

      Issue Summary

      Insight Objects Custom Fields with translated names misbehave with JQL basic search

      Steps to Reproduce

      1. Create an Insight Objects custom field and add a translation to it
      2. Switch your profile language to the same language as the translation
      3. Perform a basic search with that field

      Expected Results

      The search will be completed and results are shown

      Actual Results

      An error is thrown "Error CMDB field config not found"

      Investigation notes:

      • In JQL search, searching for the "cf[id]" works:
      • Basic Search will display the translated name, while the URL will display the original name:
      • JQL search for the original name and the translated name will fail (with the latter throwing a "field not found" error)

      Workaround

      Use JQL search with the "cf[customfield_id]" syntax which relies only on the field id and not on its name (translated or not)

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            7260236ab89d Justin King
            asantos2@atlassian.com Augusto Pasqualotto
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            Dates

              Created:
              Updated: