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  1. Jira Service Management Cloud
  2. JSDCLOUD-105

As a Service Desk admin I would like to create multiple fields on the customer portal and have them condense into one *real* field in JIRA

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Acceptance Criteria

      • Service Desk owner can add 'temporary' or 'visual' fields that do not create new fields in JIRA
      • The values of those fields condense into one JIRA field (ie, Description)

      This saves us from creating hundreds of custom fields for text entry.

        1. Screen Shot 2013-10-25 at 12.02.04 PM.png
          Screen Shot 2013-10-25 at 12.02.04 PM.png
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              d0d1ba410583 Sushant Koshy
              c53d2c5e2020 Nicholas Muldoon
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                Created:
                Updated: