Issue Summary

Portal Customer / Users synced with User provisioning with no license cannot browse for Insight objects o customer portal

Steps to Reproduce

1. Setup an Insight field and add it to the customer portal.
2. Configure the Insight field with an IQL that involves user type attribute.
3. Add the user attribute as “searchable attributes” in the custom field configuration
4. Browse the objects from the portal as an agent
5. Browse the objects from the portal one of the users synced via provisioning and does not have a Jira license

Expected Results

The user can browse the Insight objects in the Insight field

Actual Results

The user cannot browse the Insight objects unless provided with product access:

"errorMessage":"An error occurred","reasonKey":"cmdb.generic.error","reasonCode":"500"

Notes

The issue only impacts portal customer or users synced via user provisioning without a license 

Workaround

As an agent, use the Raise a request on behalf of option on the portal or update the Insight objects after an issue is created