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  1. Jira Service Management Cloud
  2. JSDCLOUD-10496

When using Assets object cascading fields, the dependent field value doesn’t get removed automatically when the master field value is changed

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      Issue Summary

      When using cascading fields(using Filter issue scope), the dependent field value doesn’t get removed automatically when the master field value is changed. This will lead to incorrect data in Jira issue. 

      Steps to Reproduce

      1. Create 2 Insight object custom fields: Country and City
      2. Master field: Country and Dependent field: City
      3. For Country value Italy, the City values are VeniceRome
      4. For Country value Germany, the City values are BerlinBonn
      5. In Country field select Italy and in dependent field City set Rome.
      6. Change the Country to Germany but the City field still shows Rome unless manually changed.
      7. In this case if the City value is not changed and you continue with ticket creation, the Jira issue will end up with wrong data. Country: Germany ; City: Rome

      Expected Results

      The depended field City should be cleared out automatically as soon as the master field Country is changed.

      Actual Results

      The dependent field value does not get cleared automatically.

      Workarounds

      Once the master field value is changed, click on the small cross icon in dependent field to clear the existing data. Type some letters of the dependent value which will show the value in dropdown menu, then select to set it.

              90325da67d46 Mohamed Hassan
              cf3a9e2a2246 Diptajeet Datta
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                Created:
                Updated: