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  1. Jira Service Management Cloud
  2. JSDCLOUD-10310

Clear Insight field value when the value of a custom field used in the filter scope updates

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      Currently, if you update the value of a custom field used in the filter scope of another Insight Field, the Insight Field will not clear the old value, creating inconsistency with the actual value.

      Configuration:

      Problem:


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          Form Name

            [JSDCLOUD-10310] Clear Insight field value when the value of a custom field used in the filter scope updates

            Chris Rogers added a comment -

            Any updates on this?

            Chris Rogers added a comment - Any updates on this?

            Justin King added a comment -

            Hello!

            It is our intention to fix this. We are currently investigating a solution and looking into when we can schedule the work.

            I'll provide further updates as this is scheduled in our roadmap.

            All the best,

            Justin King
            Product Manager, Jira Service Management

            Justin King added a comment - Hello! It is our intention to fix this. We are currently investigating a solution and looking into when we can schedule the work. I'll provide further updates as this is scheduled in our roadmap. All the best, Justin King Product Manager, Jira Service Management

              90325da67d46 Mohamed Hassan
              bd0e47de2684 Yuri Moura (Inactive)
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                Created:
                Updated: