When an issue comment has a table with merged cells, the customer notification does not contain the table

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    • 17
    • Minor
    • 6

      Problem

      When we add a comment to an issue with a table that has merged cells, the customer notification received by the customers does not have the table.

      Environment

      JSM Cloud

      Steps to Reproduce

      1. Add a comment to a ticket which has a table with a merged cell.
      2. Save the comment so that the email notification is triggered to the customers 

      Expected Results

      Customer receives the "Public comment added" notification that has that table

      Actual Results

      Customer receives the notification but it does not contain the table.

      Workaround

      1. Create a table within Jira comments field instead of copy/pasting it from another source.
      2. Avoid/Remove Merged Cells while copy/pasting tables to Jira Comments.

      Notes

      The internal Jira notifications are sent correctly that contain this table.

        1. image-2021-10-08-16-23-35-135.png
          47 kB
          Simran G
        2. image-2021-10-08-16-25-16-396.png
          53 kB
          Simran G
        3. Image 2021-10-08 at 4.23.08 PM.jpg
          53 kB
          Simran G
        4. image-2021-10-13-14-11-25-110.png
          19 kB
          Adolfo Eloy
        5. image-2021-10-13-14-11-57-209.png
          16 kB
          Adolfo Eloy

            Assignee:
            Unassigned
            Reporter:
            Simran G
            Votes:
            19 Vote for this issue
            Watchers:
            34 Start watching this issue

              Created:
              Updated: