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  1. Jira Service Management Cloud
  2. JSDCLOUD-10453

When an issue comment has a table with merged cells, the customer notification does not contain the table

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      Problem

      When we add a comment to an issue with a table that has merged cells, the customer notification received by the customers does not have the table.

      Environment

      JSM Cloud

      Steps to Reproduce

      1. Add a comment to a ticket which has a table with a merged cell.
      2. Save the comment so that the email notification is triggered to the customers 

      Expected Results

      Customer receives the "Public comment added" notification that has that table

      Actual Results

      Customer receives the notification but it does not contain the table.

      Workaround

      1. Create a table within Jira comments field instead of copy/pasting it from another source.
      2. Avoid/Remove Merged Cells while copy/pasting tables to Jira Comments.

      Notes

      The internal Jira notifications are sent correctly that contain this table.

              Unassigned Unassigned
              e87386e27ed9 Simran G
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                Created:
                Updated: