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  1. Jira Service Management Cloud
  2. JSDCLOUD-1033

Uninstalling Service Desk should uninstall its dependencies as well

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Lucas Silva
      Jira Service Management Cloud team

      When an Admin uninstall JIRA Service Desk, it will only remove the jira-servicedesk-x.x.x.jar, you have to manually uninstall the rest of dependencies-plugin:

      atlassian-client-resource-x.x.x.jar
      atlassian-chaperone-x.x.x.jar
      atlassian-pocketknife-api-commons-plugin-x.x.x.jar
      atlassian-timed-promise-plugin-x.x.x.jar
      jira-email-processor-plugin-x.x.x.jar
      jira-workinghours-plugin-x.x.x.jar
      pocketknife-features-plugin-x.x.x.jar
      servicedesk-automation-modules-plugin-x.x.x.jar
      servicedesk-automation-plugin-x.x.x.jar

              Unassigned Unassigned
              dwatania@atlassian.com Daniel Watania (Inactive)
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