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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: None
Component/s: None
Labels:
None

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Currently both agent access to Service Desk and view issue permissions in the Customer Portal are controlled by Browse Project Project Permissions. This means in order to provide a user with the ability to view their issues in the Customer Portal they also have agent functionality as in How JIRA and JIRA Service Desk Work Together. This means they can see SLAs, queues, reports and other information.

Please add functionality to Service Desk to allow for users to be able to view their issues and not have access to read-only agent functionality.

Attachments

Issue Links

duplicates

JSDSERVER-36 As an Admin I would like to force users to only use the Customer Portal to create issues

Closed

JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

Closed

is related to

JSDSERVER-301 Ability to view JIRA tickets Assigned to me but not original reported in Service Desk

Closed

relates to

JSDCLOUD-34 Allow users to view issues (in Customer Portal) and not Service Desk functionality

Closed

DESK-561 Loading...

Activity

People

Assignee:: Unassigned

Reporter:: Dave C

Votes:: 37 Vote for this issue

Watchers:: 28 Start watching this issue

Dates

Created:: 08/Oct/2013 11:02 PM

Updated:: 19/Sep/2019 5:55 AM

Resolved:: 10/Feb/2014 6:19 AM