I cannot find that customization from Jira Server.

I have looked at the different options available from the Service Portal as an admin, but such column customization does not appear for Server version.

From Cloud I can easily set it up.

My question therefore is whether such feature has indeed been implemented for Jira Server.

Can you please help?

Following up to help others... I was able to solve this via Project Settings > Request Types > (select request type) > Request Form.

This allowed me to add Priority and other fields to the customer request interface. Customers can also now see designated priority of issues within their Requests view.

Please look at increasing priority. This is a very much needed feature when managing a large request queue.

We need this feature to show the priority of the tickets to our customers on the customer portal. Also, "Priority" should be a column on the All Requests page.

With request and requirement referring customers, we have to provide service and portal accordingly. But due to this customer portal view limitation is creating trouble. So hope to release this feature soon. It is very useful and most require feature in JIRA service desk Customer portal.

The client portal is a very important tool for everyone's customers and they should be able to see information that they want at a glance such as:

• Priority
• Assignee
• Time created
• SLA
• Category

These columns should be customisable just as it is on the Service Desk Dashboads.

It's a basic ITSM thing to have, please have this developed in on the next release for Jira Cloud.

Please take a look at [Tinker for JSD|https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview]

Unleash your customer portal without any unnecessary barriers to entry. (Anonymous Access) by allowing your customer to access without log in and also takes care of spam by securing customer portal with reCaptcha v3.

Features:

• Public Customer Portal (Anonymous Access)
• Public portal Creation behavior
  • Auto create user by email
  • Use public user to create
• Auto add Email field to portal fields
  • (without modifying request screen)
• Limit publicly accessed Service Desk portals
• Secure Public Portal with reCAPTCHA v3
• Adding Google Analytics to Customer Portal
• Organization Association with Email & Groups
• Add Customer Portal Buttons
• Customer requests CSV exporter
• Add columns to customer request grid
• Better portal grid view

Looking forward to better Tinker Jira Service Desk to fit your needs

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

I welcome the competition.

Dzmitry fails to advise that his plugin does not replace the request list with better functionality, it merely adds a link hidden in a menu, to a page which shows another list. So there are two lists now. Confusing for the client.

For a more complete solution on the problem, check out Ultimate Requests or "Ultimate Theming" for Jira Service Desk.

For Ultimate Requests, features include:

• Add almost any field to the list (Requests page)
• Add a lot of search fields to the list (multiple selectable filters)
• Set visibility of columns/fields to users, groups or organisations.
• Scope the columns/fields to specific portals.
• CSV Export
• Let user decide which fields to show of the additional ones you selected

AND finally: you can let the request view also show the additional fields.

Ultimate Theming will soon follow with the same set of features + much more.

While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added My Requests Extension to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses.

For more details, please refer to the app's documentation or drop a line at support@deviniti.com.