Details
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Suggestion
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Resolution: Fixed
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249
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38
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details.
Kind regards,
Charlie
Problem Definition
Currently JIRA Service Desk does not allow SLAs to be displayed on the customer portal. Customer should be able to see certain SLAs as defined by agents/administrators, for example to know the initial response time in order to manage expectations accordingly.
Suggested Solution
Add an option to the configuration of each SLA so administrators can choose whether the SLA should or not be displayed in the customer portal.
Attachments
Issue Links
- causes
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JSDSERVER-8353 Not all SLAs are visible on the Customer Portal after request creation
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- Gathering Impact
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- is duplicated by
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- Closed
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- Closed
- relates to
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- Closed
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- Under Consideration
- mentioned in
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