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  1. Jira Service Management Data Center
  2. JSDSERVER-1774

SLA in email notification

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing, SLA
    • None
    • 3
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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My customers would like to see the current state of the SLA of their problem on notification emails they get. This would mean that when the create a ticket the notification would show full SLA (say 4:00) and subsequent email notifications (on status change) would show the current SLA. For example, say that it takes desk 30 mins to respond for the first time so on the email notification for the status change from Open to Investigating they will see SLA as 3:30. etc.

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          is related to

          Suggestion - JSDSERVER-325 Allow SLA to be viewed from Customer Portal

          • Closed
          relates to

          Suggestion - JSDCLOUD-1774 SLA in email notification

          • Closed

          Activity

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              Unassigned Unassigned
              takindele Taiwo Akindele (Inactive)
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                Updated:
                Resolved:

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