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  1. Jira Service Management Data Center
  2. JSDSERVER-281

Changing Issue Type does not update the Customer Request Type

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Details

    • Bug
    • Resolution: Answered
    • Low
    • None
    • 1.1.6
    • None

    Description

      steps to reproduce
      1. create a Service Desk with different Customer Request Types for (at least) two Issue Types;
      2. create a Service Desk ticket with Issue type A - it'll have a relevant Customer Request Type assigned to it;
      3. edit the Issue Type.

      Expected result: Customer Request Type is updated accordingly with the Issue Type.
      Actual result: Customer Request Type stays the same.

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              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync