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  1. Jira Service Management Data Center
  2. JSDSERVER-2498

Ability to remove by default the signature when the Agent respond to the Customer

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As in JIRA Service Desk 3.0, it was added a few smarts to make JSD pre-populate the comment section of an issue when an agent responds to a customer, it would be nice if you could customize that message or even remove it by default (So it won't be necessary to erase it every time you respond back to the customers).

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-2257 Allow admins to manage pre-populated texts on JSD.

          • Closed
          relates to

          Suggestion - JSDCLOUD-2498 Ability to remove by default the signature when the Agent respond to the Customer

          • Closed

          Activity

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              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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              Dates

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                Updated:
                Resolved:

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