Customers unable to attach files when creating Service Desk Portal tickets

1. When creating an issue via Service Desk that has the Attachment field, you will be able to upload an attachment
   
   
2. However, when creating the ticket, you will see once it has been created, no attachment is added.
   
3. Navigate to the issue in JIRA, and there is no evidence of an attachment ever having been added.
   

Workaround:

Please ask Support to install a fixed version of the add-on. JIRA will need to be restarted to perform the installation, so please provide the date, time and timezone for a 15 minute window for the downtime.

The permanent fix is planned for the scheduled weekly release on the 16th of February

Note:
– It is still possible to add attachments after the issue has been created.
– Send an email with attachments to create a new request, the attachments are attached successfully with the request.