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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1477

Having Option to Disable Strip Quotes for JIRA Service Desk

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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer needs to disable the strip quotes as service desk strips a lot of context if Agents need to follow-up on tickets.
      Most of their clients communicate via the email channel and since SD is stripping these, they loose a lot of information/context for the topic in-hand.
      Further more, it is not possible to edit the mail handler which has been created by service desk in JIRA.
      Customer's description is available in the first comment.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              somidi Sam Omidi (Inactive)
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