Newly Created SLA Metric should not Affect the Existing Issues

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: SLA
    • 0
    • 3

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be better if the new SLA metric will only apply to the new tickets after it's creation rather than back calculating the number of hours for old issues inside that Service Desk.

            Assignee:
            Unassigned
            Reporter:
            Anna Cardino (Inactive)
            Votes:
            9 Vote for this issue
            Watchers:
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              Created:
              Updated:
              Resolved: