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Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

When e.g. receiving a phone call from a new customer, we need to be able to easily create the request on behalf of the contact.

Currently, the user needs to be an existing customer of the Service Desk in order to be selectable from the "Raise this request on behalf of" picker.

is duplicated by

JSDSERVER-1171 Invite Customers button should be available to all agents, not only administrators

JSDSERVER-1920 As an Agent I'd like to be able to create a new customer

relates to

JSDCLOUD-1124 Should be possible to sign up a new customer in portal

DESK-3649 Loading...

(2 mentioned in)