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  1. Jira Service Management Data Center
  2. JSDSERVER-1107

Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 2 June 2021

      Hi everyone,

      Thank you for your interest in this suggestion.

      We have identified that this is a duplicate of 'Add fields (view only) in Customer Portal JSDSERVER-4328'. We are actively reviewing this suggestion and will continue to track interest on the other ticket. Please watch JSDSERVER-4328 for future updates.

      Kind regards,

      Charlie

      Jira Service Management, Server & Data Center

      Problem Definition

      in JIRA Service Desk, the fields need to be added to the request type in order to be shown on the request/issue view page in the customer portal. And it also means that it will appear on issue creation screen, and make it editable by the customers.

      For example, I'd like to show the due date of a request to customers, but only Agents should be able to set it.

      Suggested Solution

      Add an option to allow the field to be editable by the customer or not. If the field is editable, it should appear in the Create Request screen – otherwise, it would be read-only.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-4328 Add fields (view only) in Customer Portal

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-4328 Add fields (view only) in Customer Portal

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-1107 Read-only fields on Customer Portal (only editable by Agents, but still displayed to customers)

          • Closed

          Suggestion - JSDSERVER-536 Display fields in Customer Requests in read-only mode

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              azuhra Aqqiela
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