"Help Center" and request creation process should allow anonymous user access

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Hi everyone,

Thank you for your interest in this issue.

This suggestion is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.

For the nearest future we've decided to prioritise other areas of the Jira Service Management roadmap.

We hope that you appreciate our candid and transparent communication. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

Kind regards,

Charlie

Jira Service Management, Server & Data Center

Hi all,

Thank you everyone who has voted or commented on this suggestion. Apologies for allowing this issue to remain open for a period of time without a clear update.

We've assessed this request and how it may positively impact our broad enterprise customer base. After initial analysis we have decided that we may not include this in our short-medium term roadmap.

However, we’re not closing the ticket at this time in order to garner broader interest for this feature. I understand this may seem disappointing, but we believe it’s important for us to be open, transparent and honest with our customers.

In the mean time we’ve been busy and have recently released Priorities per project, Approval visibility, made improvements to automation and also addressed the #1 JAC issue of disabling account verification emails.

We will definitely post an update if we prioritize this feature earlier. 

Thank you for your understanding and support.

Regards,
Jira Service Desk Team

Hi all,

Thank you so much for your votes and comments on this suggestion. We have a few open questions around the design of this feature and would love to hear your feedback on it. We have created a quick survey to capture the feedback: https://vlj0f02d.optimalworkshop.com/optimalsort/p

Thank you again for all your continuous feedback!

JIRA Service Desk team