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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3317

Allow Help Center to be accessible even without logging in

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      The Help Center is not accessible if a user is not yet logged in. All the user can see is the login page when accessing https://mydomain.atlassian.net/servicedesk/customer/portals
      On https://support.atlassian.com , there is a customised version where the Help Center is accessible without logging in: https://support.atlassian.com/customer/servicedesk-portal

      Suggested Solution

      Show the Help Center even for anonymous users. When a user clicks in to create a request, THEN prompt the log-in screen.

      Workaround

      None.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1030 "Help Center" and request creation process should allow anonymous user access

          • Future Consideration
          relates to

          Suggestion - JSDCLOUD-3317 Allow Help Center to be accessible even without logging in

          • Closed

          Activity

            People

              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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              2 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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