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Suggestion
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Resolution: Duplicate
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None
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
The Help Center is not accessible if a user is not yet logged in. All the user can see is the login page when accessing https://mydomain.atlassian.net/servicedesk/customer/portals
On https://support.atlassian.com , there is a customised version where the Help Center is accessible without logging in: https://support.atlassian.com/customer/servicedesk-portal
Suggested Solution
Show the Help Center even for anonymous users. When a user clicks in to create a request, THEN prompt the log-in screen.
Workaround
None.
- duplicates
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JSDCLOUD-1030 "Help Center" and request creation process should allow anonymous user access
- Closed
- is related to
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JSDSERVER-3317 Allow Help Center to be accessible even without logging in
- Closed