Uploaded image for project: 'Jira Service Management Server and Data Center'
  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3297

Allow Anonymous Access to Customer Portal

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, if a JIRA Service Desk project has Anyone added to the Browse Projects permission, this allows access to browse the project via the JIRA application, however not through the Customer Portal. Users are forced to login to the Customer Portal to be able to see it, even if set to Anyone can sign up for a customer account on my Customer Portal. This adds additional steps to customers who may be able to solve their issue with the Service Desk's linked Knowledge Base.

      Suggested Solution

      Allow for anonymous access to the Customer Portal if the Request Security is set to Anyone can sign up for a customer account on my Customer Portal and the Browse Projects permission has Anyone added to it.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              mgarcia@atlassian.com Marco Garcia (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync