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Details

Type: Bug
Resolution: Unresolved
Priority: High
Fix Version/s: 9.16.0, 9.4.21, 9.12.9
Affects Version/s: 8.20.4, 9.2.0, 8.20.13, 9.4.0, 9.5.0, 9.4.2, 9.11.1
Component/s: Issue - Attachments
Labels:
None

Introduced in Version:
8.2
Support reference count:
30
Symptom Severity:
Severity 2 - Major
UIS:
36
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 2 May 2024

Thank you for reporting this issue. In the last months we have been working hard on fixing it.

Summary of the problem:

Attachment button found in Jira text editors would disappear in various scenarios.

New behaviour after the change:

In the fixed versions, the attachment button has got new behaviour, providing feedback to the user if not available. Instead of disappearing and leaving no message or error, the button now becomes disabled and provides a tooltip with contextual message explaining why it is not available.
In cases where the button should work, but wasn't, e.g. creating issue on a standalone page, the button now properly works and is available to the user.

Status of the fix:

The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version of 9.4.21, 9.12.9 and 9.16.0.

Show
Atlassian Update – 2 May 2024 Thank you for reporting this issue. In the last months we have been working hard on fixing it. Summary of the problem: Attachment button found in Jira text editors would disappear in various scenarios. New behaviour after the change: In the fixed versions, the attachment button has got new behaviour, providing feedback to the user if not available. Instead of disappearing and leaving no message or error, the button now becomes disabled and provides a tooltip with contextual message explaining why it is not available. In cases where the button should work, but wasn't, e.g. creating issue on a standalone page, the button now properly works and is available to the user. Status of the fix: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version of 9.4.21, 9.12.9 and 9.16.0 .

Description

Issue Summary

When clicking the attachment button in the description field id disappears while creating Issues from Dashboard and from Project too.

This issue is observed on different versions as 8.20.4, 8.20.5, and the latest version 8.22.0
This is reproducible on Data Center: Yes

Steps to Reproduce

Step 1: Perform a fresh install and set the language to anything but English.
Step 2: Try to create an issue from the Dashboard or by selecting the Project.
Step 3: Ad all the required details for creating the Issue and try to click on the attachment button.As soon as it is clicked the button disappears.

Expected Results

It should display a dropdown as "+Browse"

Actual Results

The "+Browse" doesn't show and the attachment button disappears.

Workaround

If the language of the Project is set to anyone from the below list the issue is no longer observed.
1. English (United Kingdom) Standard
2. English (UK)
3. English (USA)

Attachments

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Bug-exist.mov
11/May/2022 10:23 AM
17.65 MB
Shreekesh Mohan
JiraWebActionSupport_en_UK.properties
04/Mar/2022 9:00 AM
1.01 MB
Hameed Saudagar
JiraWebActionSupport_es_ES.properties
04/Mar/2022 9:00 AM
1.10 MB
Hameed Saudagar
With attachment button.png
25/Feb/2022 7:07 AM
627 kB
Hameed Saudagar
Without attachment button.png
25/Feb/2022 7:07 AM
644 kB
Hameed Saudagar

Issue Links

is a regression of

JRASERVER-72144 Creating an issue from the dashboard won't show the attachment button in the Description field

Closed

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(29 mentioned in)

Activity

People

Assignee:: Artur Falborski

Reporter:: Hameed Saudagar

Votes:: 91 Vote for this issue

Watchers:: 70 Start watching this issue

Dates

Created:: 25/Feb/2022 7:11 AM

Updated:: Yesterday 2:08 AM