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  1. Jira Data Center
  2. JRASERVER-73338

When clicking the attachment button in the description field it disappears while creating Issues from Dashboard and from Project too.

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 9.16.0, 9.4.21, 9.12.9
    • 8.20.4, 9.2.0, 8.20.13, 9.4.0, 9.5.0, 9.4.2, 9.11.1
    • Issue - Attachments
    • None
    • 8.2
    • 30
    • Severity 2 - Major
    • 27
    • Hide
      Atlassian Update – 2 May 2024

      Thank you for reporting this issue. In the last months we have been working hard on fixing it.

      Summary of the problem:

      Attachment button found in Jira text editors would disappear in various scenarios.

      New behaviour after the change:

      In the fixed versions, the attachment button has got new behaviour, providing feedback to the user if not available. Instead of disappearing and leaving no message or error, the button now becomes disabled and provides a tooltip with contextual message explaining why it is not available.
      In cases where the button should work, but wasn't, e.g. creating issue on a standalone page, the button now properly works and is available to the user.

      Status of the fix:

      The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version of 9.4.21, 9.12.9 and 9.16.0.

      Show
      Atlassian Update – 2 May 2024 Thank you for reporting this issue. In the last months we have been working hard on fixing it. Summary of the problem: Attachment button found in Jira text editors would disappear in various scenarios. New behaviour after the change: In the fixed versions, the attachment button has got new behaviour, providing feedback to the user if not available. Instead of disappearing and leaving no message or error, the button now becomes disabled and provides a tooltip with contextual message explaining why it is not available. In cases where the button should work, but wasn't, e.g. creating issue on a standalone page, the button now properly works and is available to the user. Status of the fix: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version of 9.4.21, 9.12.9 and 9.16.0 .

      Issue Summary

      When clicking the attachment button in the description field id disappears while creating Issues from Dashboard and from Project too.

      This issue is observed on different versions as 8.20.4, 8.20.5, and the latest version 8.22.0
      This is reproducible on Data Center: Yes

      Steps to Reproduce

      Step 1: Perform a fresh install and set the language to anything but English.
      Step 2: Try to create an issue from the Dashboard or by selecting the Project.
      Step 3: Ad all the required details for creating the Issue and try to click on the attachment button.As soon as it is clicked the button disappears.

      Expected Results

      It should display a dropdown as "+Browse"

      Actual Results

      The "+Browse" doesn't show and the attachment button disappears.


      Workaround

      If the language of the Project is set to anyone from the below list the issue is no longer observed.
      1. English (United Kingdom) Standard
      2. English (UK)
      3. English (USA)

        1. Bug-exist.mov
          17.65 MB
        2. JiraWebActionSupport_en_UK.properties
          1.01 MB
        3. JiraWebActionSupport_es_ES.properties
          1.10 MB
        4. With attachment button.png
          With attachment button.png
          627 kB
        5. Without attachment button.png
          Without attachment button.png
          644 kB

              d996197e70d9 Artur Falborski
              282265999e47 Hameed Saudagar
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                Created:
                Updated:
                Resolved: