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Bug
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Resolution: Fixed
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High
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8.4.2, 8.5.0
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8.04
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6
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Severity 3 - Minor
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1
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Summary
Batched Notification emails have an empty content when triggered by a custom event using the Issue created template.
Steps to Reproduce
- Go to ⚙ > System > Batching email notifications and enable batched notifications
- Go to ⚙ > System > Events
- Edit any workflow as follows:
- Open a new ticket using this workflow
- Wait for the batched notifications to be received
- Check the content of the batched notification email
Expected Results
The batched notification contains:
- an sentence saying "This issue has been CREATED"
- the details about this tickets fields (Summary, Issue Type, Priority, etc...)
Actual Results
The batched notification is almost empty. It contains the issue key and summary and a link to it, but it's missing the rest of the information:
Workaround
- Fire the default Issue Created event during the Create transition
- Or disable the batched notifications feature
- was cloned as
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JRASERVER-71516 Batched Notification emails have an empty content when triggered by a custom event using the Issue deleted template
- Gathering Impact