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  1. Jira Data Center
  2. JRASERVER-71145

Batched Notification emails have an empty content when triggered by a custom event using the Issue created template

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    Description

      Summary

      Batched Notification emails have an empty content when triggered by a custom event using the Issue created template.

      Steps to Reproduce

      • Go to ⚙ > System > Batching email notifications and enable batched notifications
      • Go to ⚙ > System > Events
        • Create a custom event using the Issue Created event as a template
      • Edit any workflow as follows:
        • Click on the transition triggered when an issue is created
        • Click on the Post functions link from this transition
        • Change the event fired in the post functions to the custom event
        • Publish the new workflow
      • Open a new ticket using this workflow
      • Wait for the batched notifications to be received
      • Check the content of the batched notification email

      Expected Results

      The batched notification contains:

      • an sentence saying "This issue has been CREATED"
      • the details about this tickets fields (Summary, Issue Type, Priority, etc...)

      Actual Results

      The batched notification is almost empty. It contains the issue key and summary and a link to it, but it's missing the rest of the information:

      Workaround

      • Fire the default Issue Created event during the Create transition
      • Or disable the batched notifications feature

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              tkanafa Tomasz Kanafa
              jrey Julien Rey
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              Dates

                Created:
                Updated:
                Resolved: