Batched Notification emails have an empty content when triggered by a custom event using the Issue deleted template

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    • 8.04
    • 1
    • Severity 3 - Minor
    • 0

      Summary

      Batched Notification emails have an empty content when triggered by a custom event using the Issue deleted template.

      Steps to Reproduce

      • Go to ⚙ > System > Batching email notifications and enable batched notifications
      • Go to ⚙ > System > Events
        • Create a custom event using the Issue Deleted event as a template
      • Edit any workflow as follows:
        • Click on the transition triggered when an issue is updated
        • Click on the Post functions link from this transition
        • Change the event fired in the post functions to the custom event
        • Publish the new workflow
      • Open a new ticket using this workflow
      • Wait for the batched notifications to be received
      • Check the content of the batched notification email

      Expected Results

      The batched notification contains:

      • an sentence saying "This issue has been DELETED"
      • The "deleted" section is present

      Actual Results

      The batched notification is almost empty. It contains the issue key and summary and a link to it, but it's missing the rest of the information:

      Workaround

      • disable the batched notifications feature

            Assignee:
            Unassigned
            Reporter:
            Julien Rey (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            8 Start watching this issue

              Created:
              Updated: