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  1. Jira Server and Data Center
  2. JRASERVER-59892

Gadgets title are showing as __MSG_gadget.xxxxxxx





      After upgrading from JIRA 6.4.x / JIRA 7.0.10 to JIRA 7.1.0, gadgets title are showing as _MSG_gadget.xxxxxxx, MSG_gadget.activity., _MSG_gadget.filter and so on.

      Please see the example below for how this appears in JIRA:


      • JIRA 7.1.0
      • Running JIRA over SSL/HTTPS


      The following error appears in the atlassian-jira.log:

      2016-02-26 14:22:28,843 http-bio-8443-exec-11 ERROR admin 862x395x1 m32d6k /secure/MyJiraHome.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to retrieve response
      javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
      	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)

      Steps to Reproduce

      Configure JIRA to run over SSL/HTTPS using a self-signed certificate.

      Expected Results

      Gadget title show correctly.

      Actual Results

      Gadgets title keys are broken and appear as __MSG_gadget.xxxxxxx


      • If you are experiencing issues with a self-signed certificates then follow the steps found here to import self-signed certificates.
      • If you are experiencing issues related to JIRA not trusting an internal or unknown certificate authority then follow the steps found here for importing a certificate into the trust store to import the certificate authority certificate.
      • If you are experiencing issues related to gadgets and SNI(Server Name Indication) you should watch JRA-47568.
      • If you are experiencing a different problem than those listed above please open a support ticket at https://support.atlassian.com/contact.

      Due to the number of workarounds involved, we've written a KB for this. Please review How to fix gadget titles showing as __MSG_gadget.xxxxxxx for the appropriate steps to take to workaround the issue.

      Atlassian Update – 15 October 2018

      After a number of investigations, this is not a valid bug, instead, this is an issue towards the configuration on proxy that need to be updated as the structure for retrieving the gadget title have changed since JIRA 7.1 and above. Proceed to the How to fix gadget titles showing as __MSG_gadget.xxxxxxx for the fix


        1. gadgets.png
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          Holger Stenzhorn
        2. gadgets-2.png
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          Holger Stenzhorn
        3. roadmap.png
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        4. Screen Shot 2016-02-29 at 9.15.22 AM.png
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          Noman Mirza
        5. Screen Shot 2016-02-29 at 9.15.34 AM.png
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          Noman Mirza
        6. Selection_037.png
          104 kB
          Azfar Masut

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              Unassigned Unassigned
              amasut Azfar Masut (Inactive)
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