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  1. Jira Server and Data Center
  2. JRASERVER-59892

Gadgets title are showing as __MSG_gadget.xxxxxxx

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      Description

      Summary

      After upgrading from JIRA 6.4.x / JIRA 7.0.10 to JIRA 7.1.0, gadgets title are showing as _MSG_gadget.xxxxxxx, MSG_gadget.activity., _MSG_gadget.filter and so on.

      Please see the example below for how this appears in JIRA:

      Environment

      • JIRA 7.1.0
      • Running JIRA over SSL/HTTPS

      Diagnosis

      The following error appears in the atlassian-jira.log:

      2016-02-26 14:22:28,843 http-bio-8443-exec-11 ERROR admin 862x395x1 m32d6k 172.22.37.40 /secure/MyJiraHome.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to retrieve response
      javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
      	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
      

      Steps to Reproduce

      Configure JIRA to run over SSL/HTTPS using a self-signed certificate.

      Expected Results

      Gadget title show correctly.

      Actual Results

      Gadgets title keys are broken and appear as __MSG_gadget.xxxxxxx

      Workaround

      • If you are experiencing issues with a self-signed certificates then follow the steps found here to import self-signed certificates.
      • If you are experiencing issues related to JIRA not trusting an internal or unknown certificate authority then follow the steps found here for importing a certificate into the trust store to import the certificate authority certificate.
      • If you are experiencing issues related to gadgets and SNI(Server Name Indication) you should watch JRA-47568.
      • If you are experiencing a different problem than those listed above please open a support ticket at https://support.atlassian.com/contact.

      Due to the number of workarounds involved, we've written a KB for this. Please review How to fix gadget titles showing as __MSG_gadget.xxxxxxx for the appropriate steps to take to workaround the issue.

      Atlassian Update – 15 October 2018

      After a number of investigations, this is not a valid bug, instead, this is an issue towards the configuration on proxy that need to be updated as the structure for retrieving the gadget title have changed since JIRA 7.1 and above. Proceed to the How to fix gadget titles showing as __MSG_gadget.xxxxxxx for the fix

        Attachments

        1. Selection_037.png
          Selection_037.png
          104 kB
        2. Screen Shot 2016-02-29 at 9.15.34 AM.png
          Screen Shot 2016-02-29 at 9.15.34 AM.png
          32 kB
        3. Screen Shot 2016-02-29 at 9.15.22 AM.png
          Screen Shot 2016-02-29 at 9.15.22 AM.png
          22 kB
        4. roadmap.png
          roadmap.png
          15 kB
        5. gadgets-2.png
          gadgets-2.png
          123 kB
        6. gadgets.png
          gadgets.png
          46 kB

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              Assignee:
              Unassigned Unassigned
              Reporter:
              amasut Azfar Masut (Inactive)
              Votes:
              26 Vote for this issue
              Watchers:
              74 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: