Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-59374

Win10 IE11: Some custom uploaded Avatars (JPEG) are not visible on JIRA

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      Some avatars will not render properly in IE 11, as shown in the screenshot below:

      Environment:

      IE 11 browser running on Windows 10.

      Steps to reproduce:

      1. Login as the user and navigate the user's profile page.
      2. Edit the profile picture.
      3. In the upload dialog, upload the attached image and save.

      Expected Results

      The avatar is displayed correctly on the Profile page.

      Actual Results

      The image is not displayed. JS Error thrown in the browser console.

      Column: 793DOM7009: Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDOM7009: 
Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDEPRECATED -

      Workarounds

      1. Upload a new user avatar or change the current avatar file extension to PNG
      2. Use other browser (i.e Chrome)

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          Vinicius Fontes
        2. flower.jpg
          10 kB
          Kiran
        3. very_new__Running_.png
          156 kB
          ari
        4. very_new__Running_.png
          137 kB
          Kiran

              Unassigned Unassigned
              aromanenko ari (Inactive)
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                Created:
                Updated: