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Bug
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Resolution: Unresolved
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Low
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None
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6.4.4, 6.4.11, 7.1.0, 7.1.6, 7.2.3, 1000.718.4, 7.4.2, 7.8.0, 7.11.1, 7.12.3
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6.04
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38
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Severity 3 - Minor
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10
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NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.
Summary
Unable to load user avatar in IE 11 if it's PNG file with JPEG extension.
VirtualBox:~/Downloads$ file useravatar.jpg useravatar.jpg: PNG image data, 48 x 48, 8-bit/color RGBA, non-interlaced
Steps to Reproduce
- Upload a user avatar which is PNG file with JPEG extension
- Open User Profile https://<instance URL>/secure/ViewProfile.jspa?name=<username>
Expected Behavior
The user avatar is shown.
Actual Result
The user avatar is not shown as the confirm button does not function.
Workaround
- Upload a new user avatar or change the current avatar file extension to PNG
- Use other browser (i.e Chrome)
Notes
Found below error on Network Console:
Column: 793DOM7009: Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDOM7009: Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDEPRECATED -
- duplicates
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JRASERVER-45517 Unable to view JPG avatars in JIRA using Internet Explorer
- Closed
- is related to
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JRASERVER-59374 Win10 IE11: Some custom uploaded Avatars (JPEG) are not visible on JIRA
- Gathering Impact
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CONFSERVER-56318 Unable to load or view user avatar in IE 11 if image is uploaded with wrong extension
- Long Term Backlog
- relates to
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JRACLOUD-59584 Unable to load or view user avatar in IE 11
- Closed