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  1. Jira Platform Cloud
  2. JRACLOUD-59584

Unable to load or view user avatar in IE 11

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      NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.

      Summary

      Unable to load user avatar in IE 11 if it's PNG file with JPEG extension.

      VirtualBox:~/Downloads$ file useravatar.jpg 
      useravatar.jpg: PNG image data, 48 x 48, 8-bit/color RGBA, non-interlaced
      

      Steps to Reproduce

      1. Upload a user avatar which is PNG file with JPEG extension
      2. Open User Profile https://<instance URL>/secure/ViewProfile.jspa?name=<username>

      Expected Behavior

      The user avatar is shown.

      Actual Result

      The user avatar is not shown as the confirm button does not function.

      Workaround

      1. Upload a new user avatar or change the current avatar file extension to PNG
      2. Use other browser (i.e Chrome)

      Notes

      Found below error on Network Console:

      Column: 793DOM7009: Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDOM7009: 
      Unable to decode image at URL: 'https://<instance URL>/secure/useravatar?size=small&ownerId=<username>&avatarId=11700'.File: useravatarDEPRECATED - 
      

              Unassigned Unassigned
              rsaputra Adven
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                Created:
                Updated:
                Resolved: