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  1. Jira Server and Data Center
  2. JRASERVER-45494

No gadgets load in JIRA, unable to add new gadgets

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Some users are experiencing a problem with JIRA gadgets, when effected no gadgets (except the Introduction gadget) load, and error messages are displayed:

      "This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard."

      When attempting to add a new gadget to the dashboard, only the Introduction gadget is listed.

      Errors appear in the logs for example:

      /secure/Dashboard.jspa [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.atlassian.streams.streams-jira-plugin:activitystream-gadget/gadgets/activitystream-gadget.xml
      /secure/Dashboard.jspa [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/com.atlassian.streams.streams-jira-plugin:activitystream-gadget/gadgets/activitystream-gadget.xml
      

      Workaround

      P.S: Instances affected by this bug have also reported problems on:

      • Viewing agile boards with a filter with more than 1 project
      • Service desk email handler can't retrieve emails (the connection log shows an error)

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              Assignee:
              Unassigned Unassigned
              Reporter:
              mpaisley Mel Paisley
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