Details
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Bug
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Resolution: Duplicate
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Low
Description
NOTE: This bug report is for JIRA Cloud. Using JIRA Server? See the corresponding bug report.
Some users are experiencing a problem with JIRA gadgets, when effected no gadgets (except the Introduction gadget) load, and error messages are displayed:
"This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard."
When attempting to add a new gadget to the dashboard, only the Introduction gadget is listed.
Errors appear in the logs for example:
/secure/Dashboard.jspa [c.a.g.renderer.internal.GadgetSpecFactoryImpl] Error occurred while retrieving gadget spec for rest/gadgets/1.0/g/com.atlassian.streams.streams-jira-plugin:activitystream-gadget/gadgets/activitystream-gadget.xml /secure/Dashboard.jspa [c.a.g.embedded.internal.GadgetUrlBuilder] GadgetUrlBuilder: could not parse spec at rest/gadgets/1.0/g/com.atlassian.streams.streams-jira-plugin:activitystream-gadget/gadgets/activitystream-gadget.xml
Workaround
- Restart JIRA
- (JIRA Cloud customers should log a support ticket at https://support.atlassian.com to arrange a restart)
P.S: Instances affected by this bug have also reported problems on:
- Viewing agile boards with a filter with more than 1 project
- Service desk email handler can't retrieve emails (the connection log shows an error)
Attachments
Issue Links
- duplicates
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JRACLOUD-43077 Gadgets missing from "Add gadget" window
- Closed
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JSWCLOUD-12562 Agile boards fail to load with Javascript error
- Closed
- is related to
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JRACLOUD-43077 Gadgets missing from "Add gadget" window
- Closed
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JRASERVER-45494 No gadgets load in JIRA, unable to add new gadgets
- Closed