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  1. Jira Data Center
  2. JRASERVER-42044

Race condition when multiple mail handlers access the same mail box

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Order of events:

      1. mail handler 1 starts processing a message with attachments; log:
        Issue XX-1234 created
      2. mail handler 2 starts processing the same message and MailFetcherService's getAssociatedIssueKey detects existing issue with the Message-ID; log:
        Deleting message 'foo' without processing in order to avoid creating duplicate issues/comments. This message has already been partially processed, associated issue key: XX-1234
      3. mail handler 1 tries to process attachment; log:
        Exception while adding attachments to XX-1234. Some attachments from the message might be missing. Making a note on the issue.
        java.io.IOException
                at javax.mail.internet.MimePartDataSource.getInputStream(MimePartDataSource.java:113)
                at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:797)
                at javax.activation.DataHandler.getContent(DataHandler.java:542)
                at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:637)
                at com.atlassian.mail.MailUtils.isContentEmpty(MailUtils.java:638)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.attachAttachmentsParts(AbstractMessageHandler.java:912)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.shouldAttach(AbstractMessageHandler.java:801)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler$1.handlePart(AbstractMessageHandler.java:603)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:700)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:661)
                at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.addCcWatchersAndAttachments(CreateIssueHandler.java:300)
                at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:276)
                at com.metainf.jira.plugin.emailissue.handler.CreateAndLinkHandler.handleMessage(CreateAndLinkHandler.java:48)
                at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:96)
                at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:419)
                at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:438)
                at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:304)
                at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:426)
                at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:263)
                at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
                at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
                at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
                at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
                at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
                at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
                at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
                at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
                at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
                at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
        

        and

        javax.mail.MessageRemovedException
                at com.sun.mail.imap.IMAPMessage.checkExpunged(IMAPMessage.java:205)
                at com.sun.mail.imap.IMAPMessage.getFrom(IMAPMessage.java:236)
                at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.saveSenderInField(EmailThisIssueMailHandler.java:622)
                at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.access$100(EmailThisIssueMailHandler.java:59)
                at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler$1.createComment(EmailThisIssueMailHandler.java:160)
                at com.metainf.jira.plugin.emailissue.handler.IssueSupportingMessageHandlerContext.createComment(IssueSupportingMessageHandlerContext.java:39)
                at com.metainf.jira.plugin.emailissue.handler.IssueSupportingMessageHandlerContext.createComment(IssueSupportingMessageHandlerContext.java:39)
                at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.addCommentIndicatingAttachmentFailureAndMarkForDeletion(AbstractMessageHandler.java:865)
                at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.addCcWatchersAndAttachments(CreateIssueHandler.java:313)
                at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:276)
                at com.metainf.jira.plugin.emailissue.handler.CreateAndLinkHandler.handleMessage(CreateAndLinkHandler.java:48)
                at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:96)
                at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:419)
                at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:438)
                at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:304)
                at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:426)
                at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:263)
                at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
                at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
                at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
                at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
                at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
                at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
                at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
                at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
                at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
                at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
        

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-42044

            Race condition when multiple mail handlers access the same mail box

                NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

                Order of events:

                1. mail handler 1 starts processing a message with attachments; log:
                  Issue XX-1234 created
                2. mail handler 2 starts processing the same message and MailFetcherService's getAssociatedIssueKey detects existing issue with the Message-ID; log:
                  Deleting message 'foo' without processing in order to avoid creating duplicate issues/comments. This message has already been partially processed, associated issue key: XX-1234
                3. mail handler 1 tries to process attachment; log:
                  Exception while adding attachments to XX-1234. Some attachments from the message might be missing. Making a note on the issue.
                  java.io.IOException
                          at javax.mail.internet.MimePartDataSource.getInputStream(MimePartDataSource.java:113)
                          at javax.activation.DataSourceDataContentHandler.getContent(DataHandler.java:797)
                          at javax.activation.DataHandler.getContent(DataHandler.java:542)
                          at javax.mail.internet.MimeBodyPart.getContent(MimeBodyPart.java:637)
                          at com.atlassian.mail.MailUtils.isContentEmpty(MailUtils.java:638)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.attachAttachmentsParts(AbstractMessageHandler.java:912)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.shouldAttach(AbstractMessageHandler.java:801)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler$1.handlePart(AbstractMessageHandler.java:603)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.handleMultipart(AbstractMessageHandler.java:700)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.createAttachmentsForMessage(AbstractMessageHandler.java:661)
                          at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.addCcWatchersAndAttachments(CreateIssueHandler.java:300)
                          at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:276)
                          at com.metainf.jira.plugin.emailissue.handler.CreateAndLinkHandler.handleMessage(CreateAndLinkHandler.java:48)
                          at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:96)
                          at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:419)
                          at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:438)
                          at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:304)
                          at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:426)
                          at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:263)
                          at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
                          at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
                          at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
                          at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
                          at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
                          at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
                          at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
                          at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
                          at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
                          at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
                  

                  and

                  javax.mail.MessageRemovedException
                          at com.sun.mail.imap.IMAPMessage.checkExpunged(IMAPMessage.java:205)
                          at com.sun.mail.imap.IMAPMessage.getFrom(IMAPMessage.java:236)
                          at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.saveSenderInField(EmailThisIssueMailHandler.java:622)
                          at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.access$100(EmailThisIssueMailHandler.java:59)
                          at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler$1.createComment(EmailThisIssueMailHandler.java:160)
                          at com.metainf.jira.plugin.emailissue.handler.IssueSupportingMessageHandlerContext.createComment(IssueSupportingMessageHandlerContext.java:39)
                          at com.metainf.jira.plugin.emailissue.handler.IssueSupportingMessageHandlerContext.createComment(IssueSupportingMessageHandlerContext.java:39)
                          at com.atlassian.jira.plugins.mail.handlers.AbstractMessageHandler.addCommentIndicatingAttachmentFailureAndMarkForDeletion(AbstractMessageHandler.java:865)
                          at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.addCcWatchersAndAttachments(CreateIssueHandler.java:313)
                          at com.atlassian.jira.plugins.mail.handlers.CreateIssueHandler.handleMessage(CreateIssueHandler.java:276)
                          at com.metainf.jira.plugin.emailissue.handler.CreateAndLinkHandler.handleMessage(CreateAndLinkHandler.java:48)
                          at com.metainf.jira.plugin.emailissue.handler.AbstractMailHandler.handleMessage(AbstractMailHandler.java:96)
                          at com.metainf.jira.plugin.emailissue.handler.EmailThisIssueMailHandler.handleMessage(EmailThisIssueMailHandler.java:419)
                          at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:438)
                          at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:304)
                          at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:426)
                          at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:263)
                          at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:66)
                          at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:75)
                          at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:53)
                          at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:36)
                          at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
                          at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
                          at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
                          at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
                          at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
                          at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
                  

                        Unassigned Unassigned
                        9da142218f90 Jaakko Linnosaari
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        20 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            9da142218f90 Jaakko Linnosaari
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            20 Start watching this issue

                              Created:
                              Updated:
                              Resolved: