Service Desk SLA Custom Field values doesn't show in XML format

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    • Type: Bug
    • Resolution: Tracked Elsewhere
    • Priority: Low
    • None
    • Affects Version/s: 6.2.4
    • Component/s: None
    • 6.02

      When user search any issue from Issue Navigator, they can see the Time waiting for support and Time to resolution values as per issue-navi.png screenshot.

      Export issues to Excel also able to show the Time waiting for support and Time to resolution values as per xls.png screenshot.

      However, the data is not shown in XML format as per xml2.png screenshot.

      Finding:

        1. issue-navi.png
          issue-navi.png
          23 kB
        2. locked-vs-unlocked.png
          locked-vs-unlocked.png
          11 kB
        3. xls.png
          xls.png
          26 kB
        4. xml1.png
          xml1.png
          22 kB
        5. xml2.png
          xml2.png
          48 kB

            Assignee:
            Unassigned
            Reporter:
            John Chin (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: