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  1. Jira Data Center
  2. JRASERVER-33557

JIRA Login Fails With the Message - User xxxx exists but has no unique key mapping

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      Steps to Reproduce (these are the steps received from customers)

      1. Upgrade to JIRA 6.0
      2. Attempt to login to JIRA

      Expected Results

      1. Login is successful

      Actual Results

      Login fails with the below exception:

      java.lang.IllegalStateException: User 'xxxx' exists but has no unique key mapping.
at com.atlassian.jira.user.util.DefaultUserManager.getUserByName(DefaultUserManager.java:262)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.getUser(JiraSeraphAuthenticator.java:36)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:101)
at com.atlassian.seraph.filter.PasswordBasedLoginFilter.runAuthentication(PasswordBasedLoginFilter.java:127)

      Workaround

      Refer to our JIRA Login Fails With the Message - User exists but has no unique key mapping KB for the workaround.

            Unassigned Unassigned
            rpillai RenjithA
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              Created:
              Updated:
              Resolved: