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  1. Jira Data Center
  2. JRASERVER-3123

Being able to better control our Service Level Agreements (SLA)

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      We would like to use JIRA to help us to respect our Service Level Agreements (SLA). To do so, it is necessary that we can define actions to be triggered when a certain period of time has been exceeded to do a certain action on an issue, or to change the state of an issue.
      For example, we would like to be able to send mail to certain person when an event occur on an issue. this event should be for instance :

      • a time period exceeded before the resolution, a state change or a reply, for every task in a particular project
      • the total time passed on an issue exceeded a
        certain amount.

              Unassigned Unassigned
              rickye Richard THIBAULT
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