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  1. Jira Data Center
  2. JRASERVER-3123

Being able to better control our Service Level Agreements (SLA)

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    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      We would like to use JIRA to help us to respect our Service Level Agreements (SLA). To do so, it is necessary that we can define actions to be triggered when a certain period of time has been exceeded to do a certain action on an issue, or to change the state of an issue.
      For example, we would like to be able to send mail to certain person when an event occur on an issue. this event should be for instance :

      • a time period exceeded before the resolution, a state change or a reply, for every task in a particular project
      • the total time passed on an issue exceeded a
        certain amount.

      Attachments

        Issue Links

          incorporates

          Suggestion - JRASERVER-1984 Notification of project events

          • Gathering Interest
          relates to

          Suggestion - JRACLOUD-3123 Being able to better control our Service Level Agreements (SLA)

          • Closed

          Suggestion - JRASERVER-7170 SLA tracking for each issue type

          • Closed

          Suggestion - JRASERVER-6395 Support for priority escalation (service level agreements)

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              rickye Richard THIBAULT
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              Dates

                Created:
                Updated:
                Resolved: