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  1. Jira Platform Cloud
  2. JRACLOUD-3123

Being able to better control our Service Level Agreements (SLA)

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      We would like to use JIRA to help us to respect our Service Level Agreements (SLA). To do so, it is necessary that we can define actions to be triggered when a certain period of time has been exceeded to do a certain action on an issue, or to change the state of an issue.
      For example, we would like to be able to send mail to certain person when an event occur on an issue. this event should be for instance :

      • a time period exceeded before the resolution, a state change or a reply, for every task in a particular project
      • the total time passed on an issue exceeded a
        certain amount.

              Unassigned Unassigned
              rickye Richard THIBAULT
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