Support for priority escalation (service level agreements)

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      In support scenarios, it would be useful if JIRA could automatically 'escalate' issues according to defined rules (usually derived from SLA requirements).

            Assignee:
            Unassigned
            Reporter:
            Ernest Wong (Inactive)
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              Created:
              Updated:
              Resolved: