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  1. Jira Cloud
  2. JRACLOUD-6395

Support for priority escalation (service level agreements)

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      In support scenarios, it would be useful if JIRA could automatically 'escalate' issues according to defined rules (usually derived from SLA requirements).

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          is related to

          Suggestion - JRACLOUD-3123 Being able to better control our Service Level Agreements (SLA)

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          Suggestion - JRASERVER-6395 Support for priority escalation (service level agreements)

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              Unassigned Unassigned
              ewong@atlassian.com Ernest Wong (Inactive)
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