[JRASERVER-19557] Thumbnail of certain image attachments fail and cause ERROR in log

Type: Bug
Resolution: Fixed
Priority: Medium (View bug fix roadmap)
Fix Version/s: 4.2
Affects Version/s: 4.0
Component/s: Issue - Attachments
Labels:

Introduced in Version:
4
Bug Fix Policy:
View Atlassian Server bug fix policy

Steps to create problematic image:

On a Mac using OS X 10.5 or 10.6
Use Preview to capture part of the screen (File > Grab)
Save the image in GIF format.
Attach the GIF image to a JIRA issue, then open that issue.

Problem:

Thumbnail does not appear in image attachments
ERRORS appear in logs:

2009-10-28 10:51:57,863 http-8080-Processor21 ERROR [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 10000
javax.imageio.IIOException: Unexpected block type 0!
        at com.sun.imageio.plugins.gif.GIFImageReader.readMetadata(GIFImageReader.java:721)
        at com.sun.imageio.plugins.gif.GIFImageReader.read(GIFImageReader.java:954)
        at javax.imageio.ImageIO.read(ImageIO.java:1400)
        at javax.imageio.ImageIO.read(ImageIO.java:1322)
        at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:281)
        at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:241)
        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:215)
        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:86)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:104)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnails(DefaultThumbnailManager.java:50)

2009-10-28 10:51:57,874 http-8080-Processor21 ERROR [webwork.util.ValueStack] METHOD: "attachment", exception: 
com.atlassian.jira.exception.AttachmentNotFoundException: null
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager.getAttachment(DefaultAttachmentManager.java:85)

2009-10-28 10:51:57,882 http-8080-Processor21 ERROR [webwork.util.ValueStack] METHOD: "latestFile", exception: 
java.lang.NullPointerException
        at com.atlassian.jira.web.bean.LatestFileBean.isLatestFile(LatestFileBean.java:44)

(I attached a full log file for posterity)

I tested this against JIRA 3.13.5 and the issue does not occur - this is new in 4.0.

Using this method of doing screen grabs works if you save to JPEG instead of GIF.

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atlassian-jira.log
350 kB
28/Oct/2009 12:07 AM
brokenthumbnail.gif.gz
13 kB
17/Feb/2010 6:33 AM
maxatpsuppfactspanel.jpg
1.07 MB
09/Jun/2010 9:57 PM
more_bad.txt
11 kB
17/Feb/2010 6:42 AM

incorporates

JRASERVER-18128 Thumbnail is not generated for gif files when issue created by mail

Closed

is related to

JRASERVER-22011 Exception is thrown when trying to upload GIF file as Avatar

Closed

relates to

CONFSERVER-8718 JPEG image render doesnt support CMYK - black boxes after Jimage upload

Closed

JRASERVER-15862 Thumbnail in JPEG breaks transparency used in PNG/GIF

Closed

JRASERVER-20072 Attachment and thumbnail missing in issue when CMYK jpeg image attached.

Closed

JRASERVER-20075 Activity Stream broken when CMYK JPEG is attached to an issue

Gathering Impact

JRASERVER-20071 Provide CMYK JPEG support within JIRA

Closed

(2 relates to)

Tim Hailey added a comment - 11/Oct/2010 8:35 PM

I have the same problem in JIRA 4.1.1

Tim Hailey added a comment - 11/Oct/2010 8:35 PM I have the same problem in JIRA 4.1.1

Tim Hailey added a comment - 11/Oct/2010 8:35 PM

I have the same problem in JIRA 4.1.1

Tim Hailey added a comment - 11/Oct/2010 8:35 PM I have the same problem in JIRA 4.1.1

Trent Larson added a comment - 09/Jun/2010 9:57 PM - edited

I'm attaching an image (maxatpsuppfactspanel.jpg) that breaks our Jira with this error:

2010-06-09 15:10:24,346 http-9090-Processor25 ERROR trent 54622x36111x1 2y7iey http://max4udev.com:9090/browse/FOURU-1085 [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 10587
javax.imageio.IIOException: Unsupported Image Type
at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(JPEGImageReader.java:910)
at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(JPEGImageReader.java:885)
at javax.imageio.ImageIO.read(ImageIO.java:1422)
at javax.imageio.ImageIO.read(ImageIO.java:1326)
at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:281)
at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:241)
at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:215)
at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:86)
at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:104)
at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnails(DefaultThumbnailManager.java:50)
... (I'll give the whole stack if you need.)

We're on version 4.0 build 466.

Trent Larson added a comment - 09/Jun/2010 9:57 PM - edited I'm attaching an image (maxatpsuppfactspanel.jpg) that breaks our Jira with this error: 2010-06-09 15:10:24,346 http-9090-Processor25 ERROR trent 54622x36111x1 2y7iey http://max4udev.com:9090/browse/FOURU-1085 [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 10587 javax.imageio.IIOException: Unsupported Image Type at com.sun.imageio.plugins.jpeg.JPEGImageReader.readInternal(JPEGImageReader.java:910) at com.sun.imageio.plugins.jpeg.JPEGImageReader.read(JPEGImageReader.java:885) at javax.imageio.ImageIO.read(ImageIO.java:1422) at javax.imageio.ImageIO.read(ImageIO.java:1326) at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:281) at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:241) at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:215) at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:86) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:104) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnails(DefaultThumbnailManager.java:50) ... (I'll give the whole stack if you need.) We're on version 4.0 build 466.

Oleg Chekan added a comment - 17/Mar/2010 10:54 PM - edited

This bug was also reproduced at our JIRA Studio 2.1 (PNG image with transparency)
It also breaks Activity Stream of the project/Global Activity Stream

Oleg Chekan added a comment - 17/Mar/2010 10:54 PM - edited This bug was also reproduced at our JIRA Studio 2.1 (PNG image with transparency) It also breaks Activity Stream of the project/Global Activity Stream

bain added a comment - 17/Feb/2010 6:42 AM - edited

This error also causes the Activity Stream to NPE when trying to render streams that contain said images. The problem is that the DefaultThumbnailManager seems to add null to the list of images returned from an issue when this error occurs. See more_bad.txt for the exceptions from JAC.

I actually had to compress the image attached to this issue so that the activity stream would render for JIRA.

bain added a comment - 17/Feb/2010 6:42 AM - edited This error also causes the Activity Stream to NPE when trying to render streams that contain said images. The problem is that the DefaultThumbnailManager seems to add null to the list of images returned from an issue when this error occurs. See more_bad.txt for the exceptions from JAC. I actually had to compress the image attached to this issue so that the activity stream would render for JIRA.

bain added a comment - 17/Feb/2010 6:33 AM

Added Gzipped version. This image was causing lots of errors in our logs.

bain added a comment - 17/Feb/2010 6:33 AM Added Gzipped version. This image was causing lots of errors in our logs.

Michael Tokar added a comment - 17/Feb/2010 3:58 AM

Attaching what I hope is an example of a broken GIF generated by Mac Preview app

Michael Tokar added a comment - 17/Feb/2010 3:58 AM Attaching what I hope is an example of a broken GIF generated by Mac Preview app

Chris Mountford added a comment - 16/Feb/2010 11:41 PM

Please attach example images that cause this problem. GIF / JPG / PNG is not enough information.

Each of these image formats can represent image data in many different ways. The thumbnailer component cannot handle all images, for example it cannot handle CMYK colourspace PNG images as tracked by ~~JRA-20072~~ or alpha channels and transparency as in ~~JRA-15862~~

So if you don't really know enough about this stuff to comment on that level of detail, please just attach the culprit image

Chris Mountford added a comment - 16/Feb/2010 11:41 PM Please attach example images that cause this problem. GIF / JPG / PNG is not enough information. Each of these image formats can represent image data in many different ways. The thumbnailer component cannot handle all images, for example it cannot handle CMYK colourspace PNG images as tracked by JRA-20072 or alpha channels and transparency as in JRA-15862 So if you don't really know enough about this stuff to comment on that level of detail, please just attach the culprit image

David Yu added a comment - 27/Jan/2010 8:07 PM - edited

This error can also break Activity Streams.

David Yu added a comment - 27/Jan/2010 8:07 PM - edited This error can also break Activity Streams .

David Yu added a comment - 27/Jan/2010 8:07 PM

Also occurs with other picture formats PNG. In this case, it was a PNG saved in Photoshop. See JST-3614 for example PNG.

2010-01-26 00:09:34,265 TP-Processor17 ERROR sysadmin 568x36872x1 l17m36 http://terminii.jira.com/plugins/servlet/streams [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 10087
javax.imageio.IIOException: Error reading PNG metadata
	at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:695)
	at com.sun.imageio.plugins.png.PNGImageReader.readImage(PNGImageReader.java:1314)
	at com.sun.imageio.plugins.png.PNGImageReader.read(PNGImageReader.java:1601)
	at javax.imageio.ImageIO.read(ImageIO.java:1400)
	at javax.imageio.ImageIO.read(ImageIO.java:1322)
	at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:281)
	at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:241)
	at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:215)
	at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:86)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:104)
	at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnails(DefaultThumbnailManager.java:50)
	at sun.reflect.GeneratedMethodAccessor373.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:592)
	at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:70)
	at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
	at $Proxy88.getThumbnails(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor373.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:592)
	at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
	at $Proxy88.getThumbnails(Unknown Source)
.
.
.
Caused by: java.io.EOFException
	at javax.imageio.stream.ImageInputStreamImpl.readFully(ImageInputStreamImpl.java:330)
	at java.io.DataInputStream.readUTF(DataInputStream.java:565)
	at javax.imageio.stream.ImageInputStreamImpl.readUTF(ImageInputStreamImpl.java:309)
	at com.sun.imageio.plugins.png.PNGImageReader.parse_iTXt_chunk(PNGImageReader.java:443)
	at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:652)
	... 169 more

David Yu added a comment - 27/Jan/2010 8:07 PM Also occurs with other picture formats PNG. In this case, it was a PNG saved in Photoshop. See JST-3614 for example PNG. 2010-01-26 00:09:34,265 TP-Processor17 ERROR sysadmin 568x36872x1 l17m36 http: //terminii.jira.com/plugins/servlet/streams [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 10087 javax.imageio.IIOException: Error reading PNG metadata at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:695) at com.sun.imageio.plugins.png.PNGImageReader.readImage(PNGImageReader.java:1314) at com.sun.imageio.plugins.png.PNGImageReader.read(PNGImageReader.java:1601) at javax.imageio.ImageIO.read(ImageIO.java:1400) at javax.imageio.ImageIO.read(ImageIO.java:1322) at com.atlassian.core.util.thumbnail.Thumber.getImage(Thumber.java:281) at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:241) at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:215) at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:86) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:104) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnails(DefaultThumbnailManager.java:50) at sun.reflect.GeneratedMethodAccessor373.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:70) at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28) at $Proxy88.getThumbnails(Unknown Source) at sun.reflect.GeneratedMethodAccessor373.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:592) at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129) at $Proxy88.getThumbnails(Unknown Source) . . . Caused by: java.io.EOFException at javax.imageio.stream.ImageInputStreamImpl.readFully(ImageInputStreamImpl.java:330) at java.io.DataInputStream.readUTF(DataInputStream.java:565) at javax.imageio.stream.ImageInputStreamImpl.readUTF(ImageInputStreamImpl.java:309) at com.sun.imageio.plugins.png.PNGImageReader.parse_iTXt_chunk(PNGImageReader.java:443) at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:652) ... 169 more

Assignee:: Chris Mountford

Reporter:: Michael Tokar

Affected customers:: 7 This affects my team

Watchers:: 9 Start watching this issue

Created:: 28/Oct/2009 12:07 AM

Updated:: 27/Mar/2019 11:57 PM

Resolved:: 20/Sep/2010 2:21 AM

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Collapse comment: Tim Hailey added a comment - 11/Oct/2010 8:35 PM

Expand comment: Tim Hailey added a comment - 11/Oct/2010 8:35 PM

Collapse comment: Tim Hailey added a comment - 11/Oct/2010 8:35 PM

Expand comment: Tim Hailey added a comment - 11/Oct/2010 8:35 PM

Collapse comment: Trent Larson added a comment - 09/Jun/2010 9:57 PM, Edited by Trent Larson - 09/Jun/2010 9:59 PM

Expand comment: Trent Larson added a comment - 09/Jun/2010 9:57 PM, Edited by Trent Larson - 09/Jun/2010 9:59 PM

Collapse comment: Oleg Chekan added a comment - 17/Mar/2010 10:54 PM, Edited by Oleg Chekan - 18/Mar/2010 9:02 AM

Expand comment: Oleg Chekan added a comment - 17/Mar/2010 10:54 PM, Edited by Oleg Chekan - 18/Mar/2010 9:02 AM

Collapse comment: bain added a comment - 17/Feb/2010 6:42 AM, Edited by bain - 17/Feb/2010 6:45 AM

Expand comment: bain added a comment - 17/Feb/2010 6:42 AM, Edited by bain - 17/Feb/2010 6:45 AM

Collapse comment: bain added a comment - 17/Feb/2010 6:33 AM

Expand comment: bain added a comment - 17/Feb/2010 6:33 AM

Collapse comment: Michael Tokar added a comment - 17/Feb/2010 3:58 AM

Expand comment: Michael Tokar added a comment - 17/Feb/2010 3:58 AM

Collapse comment: Chris Mountford added a comment - 16/Feb/2010 11:41 PM

Expand comment: Chris Mountford added a comment - 16/Feb/2010 11:41 PM

Collapse comment: David Yu added a comment - 27/Jan/2010 8:07 PM, Edited by David Yu - 27/Jan/2010 8:13 PM

Expand comment: David Yu added a comment - 27/Jan/2010 8:07 PM, Edited by David Yu - 27/Jan/2010 8:13 PM

Collapse comment: David Yu added a comment - 27/Jan/2010 8:07 PM

Expand comment: David Yu added a comment - 27/Jan/2010 8:07 PM

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