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  1. Jira Platform Cloud
  2. JRACLOUD-89925

Jump to fields for editing Keyboard shortcut do not work ("," or "gg" or ".")

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - 27 June 2023

      Hi Everyone,

      I'm Ahmud, a product manager working on the issue view in Jira Cloud. Thank you for sharing your votes and comments for this feature request.

      I understand how important the dot "." menu is to work more productively and efficiently in Jira. We won't be addressing or adding more functionality to the dot dialog menu in the near term. We are currently working on a new keyboard shortcut experience that will be launched in the near future. I will update this ticket to open so you can continue updating the ticket with your feedback. Once the new experience launches we will update this ticket.

      Regards,

      Ahmud

      Atlassian Update - 7 June 2021

      Hi everyone,

      Issue actions are now out in the dot dialog menu in the new issue view. Thank you for your patience as we released this high value feature. 

      Regards,

      Atlassian

      Summary

      Jump to fields for editing Keyboard shortcut do not work on new Issue view ("," or "gg" or ".")

      Steps to Reproduce

      1. With the new Jira issue view, open the full page view of an issue or open the view of the issue in a board.
      2. Tap on ",", "gg" or "." on your keyboard on an Issue

      Expected Results

      A window appears to search on system settings and field within the Issue

      Actual Results

      You can only search for system settings

      Workaround

      No workaround besides using the old view

            [JRACLOUD-89925] Jump to fields for editing Keyboard shortcut do not work ("," or "gg" or ".")

            Austin added a comment -

            My power users also made heavy use of the 'dot' menu for editing specific field values. We're just learning that only system fields (like Status or Story Points) can be edited using the actions menu in Jira Cloud, and it's both a bummer and a productivity killer for many of our heaviest users.

            +1 to making the 'dot'/cmd+K menu allow users to edit a specific field (custom or otherwise).

            Austin added a comment - My power users also made heavy use of the 'dot' menu for editing specific field values. We're just learning that only system fields (like Status or Story Points) can be edited using the actions menu in Jira Cloud, and it's both a bummer and a productivity killer for many of our heaviest users. +1 to making the 'dot'/cmd+K menu allow users to edit a specific field (custom or otherwise).

            Taking away vital functionality like this is completely inexplicable and the lack of intelligible explanations for this are troubling to say the least. As an admin, I rely on "gg" to do half of my work. The new search is not only more difficult to access but much less robust and less helpful for admins. 

            Thomas Gaffney added a comment - Taking away vital functionality like this is completely inexplicable and the lack of intelligible explanations for this are troubling to say the least. As an admin, I rely on "gg" to do half of my work. The new search is not only more difficult to access but much less robust and less helpful for admins. 

            I agree: consistency and completeness (as it was with the '.' shortcut by the way) is key.

            Hopefully is removing an assignee just now not the signal that priority of this request is going the wrong way.

             

            Arnoud Bergman added a comment - I agree: consistency and completeness (as it was with the '.' shortcut by the way) is key. Hopefully is removing an assignee just now not the signal that priority of this request is going the wrong way.  

            Curtis Fox added a comment - - edited

            Thanks 1f215302a950! Some of those fields are ones I would edit regularly with that functionality.

            I really don't understand why they're being so selective with the fields you can edit. Why can't they just open it up to all available fields on a card's screen/view? I would understand if maybe certain custom fields weren't available as MVP, but still would expect that to be on their roadmap. Atlassian took away a super simple editing tool. And why they couldn't just stick with what worked, ".", instead of Ctrl+K is interesting, but I'm willing to make the switch if they can make it consistent. 

            Curtis Fox added a comment - - edited Thanks 1f215302a950 ! Some of those fields are ones I would edit regularly with that functionality. I really don't understand why they're being so selective with the fields you can edit. Why can't they just open it up to all available fields on a card's screen/view? I would understand if  maybe certain custom fields weren't available as MVP, but still would expect that to be on their roadmap. Atlassian took away a super simple editing tool. And why they couldn't just stick with what worked, ".", instead of Ctrl+K is interesting, but I'm willing to make the switch if they can make it consistent. 

            Andrew Garland added a comment - - edited

            e8cdf5b4096a I tried to include a screen shot but I guess i don't have permissions to do so.

            Copy / paste of the feature notes (still rolling out on July 9, 2024)

            Feature: Edit issue details using just your keyboard

            We’ve expanded the functionality of the command palette so it’s even easier to edit your issues.

            You can now use your keyboard to edit the following fields on an issue:

            • Sprint
            • Labels
            • Due date
            • Fix versions
            • Priority
            • Story points
            • Components

            To edit issue details with the command palette.

            1. Open the issue you want to edit.
            1. Open the command palette by selecting command + K if you’re a Mac user, or Ctrl + K if you’re a Windows user.
            1. Select the issue action you want to perform.

            Andrew Garland added a comment - - edited e8cdf5b4096a I tried to include a screen shot but I guess i don't have permissions to do so. Copy / paste of the feature notes (still rolling out on July 9, 2024) Feature: Edit issue details using just your keyboard We’ve expanded the functionality of the command palette so it’s even easier to edit your issues. You can now use your keyboard to edit the following fields on an issue: Sprint Labels Due date Fix versions Priority Story points Components To edit issue details with the command palette. Open the issue you want to edit. Open the command palette by selecting command + K if you’re a Mac user, or Ctrl + K if you’re a Windows user. Select the issue action you want to perform.

            1f215302a950 - for those of us without access to Admin, can you provide high level info on what the new feature is?

            Curtis Fox added a comment - 1f215302a950 - for those of us without access to Admin, can you provide high level info on what the new feature is?

            Andrew Garland added a comment - - edited

            I see a new similar feature rolling out.   It might be a step in the right direction, it hasn't reached my instance so i can't test.

            https://admin.atlassian.com/o/238ab99b-a93d-1c48-j2j0-3625d4bd03d0/changelog/22gBmqgyTgrBLppH8odfSv

            Andrew Garland added a comment - - edited I see a new similar feature rolling out.   It might be a step in the right direction, it hasn't reached my instance so i can't test. https://admin.atlassian.com/o/238ab99b-a93d-1c48-j2j0-3625d4bd03d0/changelog/22gBmqgyTgrBLppH8odfSv

            I've given up on this functionality but it does take me back to a time when J I R A was lean and ergonomic. The power is still there under the hood but a lot of what made it quick and delightful is harder to find.

            The . shortcut was SO GOOD and to have had it and then lost it is just tough as a customer. Also the responses to this story just sitting here for years with little engagement is not great feeling for me.

            Ryan Pollock added a comment - I've given up on this functionality but it does take me back to a time when J I R A was lean and ergonomic. The power is still there under the hood but a lot of what made it quick and delightful is harder to find. The . shortcut was SO GOOD and to have had it and then lost it is just tough as a customer. Also the responses to this story just sitting here for years with little engagement is not great feeling for me.

             

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            many thanks in advance. I know you can do it. Make a lot of us happy using JIRA. Come on. Prove us wrong

             

            I invite all others to join me in repeating the ask via: https://www.messletters.com/en/big-text/

            Be creative! Make this a crowd fun

             

            Arnoud Bergman added a comment -                ,dPYb,                                                          IP'`Yb                                                          I8  8I                                                          I8  8'                                              gg,gggg,    I8 dP   ,ggg,     ,gggg,gg    ,g,      ,ggg,        I8P "  " Yb   I8dP   i8 " " 8i   dP "  " Y8I   ,8'8,    i8 " " 8i       I8 '    ,8i  I8P    I8, ,8I  i8'    ,8I  ,8'  Yb   I8, ,8I      ,I8 _  ,d8 ' ,d8b,_  `YbadP' ,d8,   ,d8b,,8 '_   8)  `YbadP'     PI8 YY88888P8P ' "Y88888P" Y888P "Y8888P" `Y8P' "YY8P8P888P" Y888    I8                                                              I8                                                              I8                                                              I8                                                              I8                                                              I8                                         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 i8'    ,8I  I8P     88    ,I8,   I8,   ,8I  ,d8b,_  ,d8b,  ,d8b,,dP   8I   Yb,,d8,_    _ ,d88b, _,88,_,d8,   ,d8'  ,dP   8I   Yb,,d8,   ,d8b,,d8b,_ _,88,_ ,d88b, ,d8b, ,d8I  PI8 "888 8P '" Y88P "`Y88P'   8I   `Y8P" "Y8888PP 8P" "Y8 8P" "Y8P" Y8888P "    8P '   8I   `Y8P" Y8888P "`Y88P' " Y888P ""Y8 8P" "Y8 P" "Y88P" 888  I8 `8,                                                                                                                     ,d8I'  I8  `8,                                                                                                                  ,dP'8I   I8   8I                                                                                                                 ,8"  8I   I8   8I                                                                                                                 I8   8I   I8, ,8'                                                                                                                 `8, ,8I    "Y8P'                                                                                                                   `Y8P" many thanks in advance. I know you can do it. Make a lot of us happy using JIRA. Come on. Prove us wrong   I invite all others to join me in repeating the ask via: https://www.messletters.com/en/big-text/ Be creative! Make this a crowd fun  

            The loss of this functionality is completely inexplicable. The individual fields are now found in one of several difficult-to-differentiate categories (Pinned, Details, More Fields), so are more difficult to actually locate on the form. And, with no keyboard shortcut to easily update such entries, productivity is taking a major hit. What used to be a quick, short sequence of keyboard shortcuts, is now forced to be: A scan of the page searching for the field in question, kicking open the category sections as needed, again looking for the particular field, and then using a pointing device to actually click on the field in order to open it for editing. Why was the prior functionality completely removed?

            Note that this ticket has been open for six years, and the latest indication from Atlassian is that they are are "currently working on a new keyboard shortcut experience that will be launched in the near future" … but this was posted one year ago. Is there really any hope of this being revisited, and corrected?

            Brian Latimer added a comment - The loss of this functionality is completely inexplicable. The individual fields are now found in one of several difficult-to-differentiate categories (Pinned, Details, More Fields), so are more difficult to actually locate on the form. And, with no keyboard shortcut to easily update such entries, productivity is taking a major hit. What used to be a quick, short sequence of keyboard shortcuts, is now forced to be: A scan of the page searching for the field in question, kicking open the category sections as needed, again looking for the particular field, and then using a pointing device to actually click on the field in order to open it for editing. Why was the prior functionality completely removed? Note that this ticket has been open for six years , and the latest indication from Atlassian is that they are are "currently working on a new keyboard shortcut experience that will be launched in the near future" … but this was posted one year ago. Is there really any hope of this being revisited, and corrected?

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              lellis2@atlassian.com Belto
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