Uploaded image for project: 'Jira Platform Cloud'
  1. Jira Platform Cloud
  2. JRACLOUD-83260

On the New Notifications Hub, add option to receive notifications for own actions

    • 643
    • 118
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    • Hide

       

      Show
       

      Atlassian Update – 2 Apr 2024

      Hello everyone,

      Am delighted to update that we have released this resolution last Friday (29 March 2024). 

      It introduces a new toggle setting for "Receive emails when you make changes to issues" in the Notification setting page:

       

      Thanks again for your patience and hope this addresses the problem.

      Regards,

      Raj 

      Product Manager - Jira Software

       

      Atlassian Update –22 March 2024

       

      Hi all,

      Apologies for the inconvenience due to this issue. 

      We are working on adding a new toggle setting for "Receive emails when you make changes to issues" in the Notification setting page, which will address this problem.

      Regards
      Raj Kumar
      Jira Software Product Manager

       

      Regarding the introduction of the New Notifications Hub, which replaces the previous user notification preferences in personal settings (doc). As part of those changes, the option to receive notifications for your own actions has been removed, and the new Notification Hub does not offer a similar option. Having the option as it was before would be very useful:

      Potential Workaround:

      Automation:

      The recorded quick video to explains how to create the rule :

      Parameters used in the video:

      Trigger: Issue created
      Action: Send email
      To: Reporter
      Subject:

      The issue {{issue.key}} was created
      

      Content:

      The issue {{issue.key}} was created. 
      Issue Summary: {{issue.summary}}
      Link: {{issue.url}}

      Filter subscription:

      If there are any concerns regarding the Automation execution limit, we have another option with Filter Subscriptions, in case you don't mind the users don't receive the email right away with the information of the issue created. The recorded quick video to explains a bit better the scenario on how to configure it:

      The JQL used in the filter is the following:

      created > startOfDay() AND reporter = currentUser()

       

            [JRACLOUD-83260] On the New Notifications Hub, add option to receive notifications for own actions

            Email notifications for my updates are working again!

            Thanks for rectifying this!

            Peter McCoy added a comment - Email notifications for my updates are working again! Thanks for rectifying this!

            I am getting notifications again too - thank you to the team for getting the option "Receive emails when you make changes to issues" under Notifications in place quickly - back to business as usual

            Emma Hamlin added a comment - I am getting notifications again too - thank you to the team for getting the option "Receive emails when you make changes to issues" under Notifications in place quickly - back to business as usual

            Daniel Tomberlin added a comment - - edited

            I'm receiving notices of my own comments now.

            The option is also present (Profile Icon > Personal Settings):

            "Receive emails when you make changes to issues"

            Daniel Tomberlin added a comment - - edited I'm receiving notices of my own comments now. The option is also present ( Profile Icon > Personal Settings ): "Receive emails when you make changes to issues"

            Cindy M added a comment -

            Me too! I received my first own-changes email in three weeks today, and I see the "Receive emails when you make changes to issues" option in my Notifications space now.

            Cindy M added a comment - Me too! I received my first own-changes email in three weeks today, and I see the "Receive emails when you make changes to issues" option in my Notifications space now.

            Kirsten Johnson added a comment - - edited

            Update: I started receiving my emails again! Thank you!!!

            Kirsten Johnson added a comment - - edited Update: I started receiving my emails again! Thank you!!!

            amuhortov added a comment - - edited

            In spite of the issue is in status "in progress" it looks as fixed recently. Anyway I started receiving e-mail notifications for my changes.

            amuhortov added a comment - - edited In spite of the issue is in status "in progress" it looks as fixed recently. Anyway I started receiving e-mail notifications for my changes.

            Have we been given an ETA for this - you have removed a piece of functionality which we greatly relied on.  Please consider rolling back this change until it is fit for purpose.

            Emma Hamlin added a comment - Have we been given an ETA for this - you have removed a piece of functionality which we greatly relied on.  Please consider rolling back this change until it is fit for purpose.

            Hi b35cb7ab4633 thank you for pointing that out. I have corrected the link and it should redirect to the correct video for the Automation rule creation.

            Tamires Mayumi added a comment - Hi b35cb7ab4633 thank you for pointing that out. I have corrected the link and it should redirect to the correct video for the Automation rule creation.

            In the ticket description, it says there are 2 workarounds: Automation rule for issue creation notification and Filter Subscription for Issues Created

            But both of these link to the same video (for creating a subscription to a once daily email.) Are these supposed to be different workaround options/videos? 

            Kirsten Johnson added a comment - In the ticket description, it says there are 2 workarounds: Automation rule for issue creation notification  and  Filter Subscription for Issues Created But both of these link to the same video (for creating a subscription to a once daily email.) Are these supposed to be different workaround options/videos? 

            What is ETA on adding this functionality back, please?  It is critical to our operations, and based on comments, this is true for many of your Users.

            Susan Sherrick added a comment - What is ETA on adding this functionality back, please?  It is critical to our operations, and based on comments, this is true for many of your Users.

              1cfecba2ae80 Raj Kumar (Inactive)
              d80b1397fd0f Guilherme Lima (Inactive)
              Votes:
              105 Vote for this issue
              Watchers:
              95 Start watching this issue

                Created:
                Updated:
                Resolved: