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  1. Jira Cloud
  2. JRACLOUD-82254

Jira Cloud-to-Cloud Migration - Preview unavailable for attachments

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    • Icon: Bug Bug
    • Resolution: Incomplete
    • Icon: Low Low
    • Issue - Backend
    • None

      Issue Summary

      Attachments preview not available in Jira Issues on migrated projects.
      Attachments were migrated - their preview is failing to load.

      Steps to Reproduce

      1. Migrate projects using Jira C2C Tool
      2. View Jira Issues in the cloud site which have attachments 
      3. The attachments are always accessible in the Jira Issue and were migrated successfully - this affects only the attachment preview

      Expected Results

      • The attachment preview feature works as expected

      Actual Results

      • The attachment preview doesn't display automatically but shows a Preview unavailable error message

      Workaround

      Contact the Cloud Migrations Support team via a support ticket.

        1. preview-unavailable-1.png
          13 kB
          Carl Adolfson

            Unassigned Unassigned
            6c05774b4db4 Carl Adolfson
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              Created:
              Updated:
              Resolved: